Returns & Exchanges
We guarantee 1-to-1 Replacement or Full refund, if the Livfresh products that you have purchased are:
- Wrong Items Received
Please let us know via email (firstname.lastname@example.org) or Whatsapp @87180667 within 24 hours of the delivery date for us to consider. Depending on the claim, we may require evidence of the defect via email.
Our customer services team will review your request and get back to you within 48hrs. Please note we will not entertain claims for items which have been damaged by you or have not been used in accordance with the suggested product guidelines.
Items will be replaced with the same item originally purchased or you can opt to receive a full refund.
There may be some exceptions to these rights such as for those products and services listed below where, for reasons of hygiene, safety or under law we are not able to refund or exchange items unless faulty, not as described, not fit for purpose or of satisfactory quality: Chilled and Frozen Products, Food Made To Order, Gift Cards and Vouchers. None of the above affect your statutory rights.
In the case of subscriptions, a credit card payment is required. This card will be charged periodically before each delivery. If required, you will be able to cancel or change your subscription before the cut-off time for each delivery.
- For credits cards, “Stripe”;https://stripe.com/payment-terms/legal
- For PayNow, “HitPayApp”; https://hitpay.zendesk.com/hc/en-us/articles/360016762651-Are-payments-on-HitPay-safe-and-secure-